Our refund and returns policy is designed to ensure your satisfaction with your purchase. Please review the following information carefully.

Refund and Returns Timeframe:
Our refund and returns policy lasts for 30 days from the date of your purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

Eligibility for Return:
To be eligible for a return, your item must meet the following criteria:

  • It must be unused and in the same condition that you received it.
  • It must be in the original packaging.

Please note that certain items cannot be returned, including but not limited to:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods.
  • Hazardous materials or flammable liquids or gases.

Additional Non-Returnable Items:
The following items are also non-returnable:

  • Gift cards.

Required Documentation:
To complete your return, we require a receipt or proof of purchase. Please keep this documentation handy.

Exceptions for Partial Refunds:
There are situations where only partial refunds may be granted, such as:

  • Books with obvious signs of use.
  • Opened CD, DVD, VHS tapes, software, video games, cassette tapes, or vinyl records.
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

Once we receive and inspect your returned item, we will send you an email to notify you of its status and approval or rejection for a refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

Late or Missing Refunds:
If you haven’t received your refund, please follow these steps:

  • Check your bank account for any pending refunds.
  • Contact your credit card company, as it may take some time for the refund to be officially posted.
  • Next, reach out to your bank, as there may be processing time before the refund is reflected.

If you have completed these steps and still have not received your refund, please contact us at {email address}.

Sale Items:
Please note that only regular-priced items are eligible for refunds; sale items cannot be refunded.

We only replace items if they are defective or damaged. To initiate an exchange for the same item, please send us an email at {email address} and return the item to the following physical address: {physical address}.

Shipping Returns:
To return your product, please mail it to the following physical address: {physical address}.

Please note that you are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable and will be deducted from your refund. Depending on your location, the time it takes for your exchanged product to reach you may vary.

For more information or if you have any questions related to refunds and returns, please feel free to contact us at {email address}. We are here to assist you.